By Staff writer
Failing to deliver to clients can cost businesses dearly. But creating a customer service strategy that adds real value to a company can help ensure operations and loyalty thrive.
By Staff writer
Every business can benefit from positive word of mouth research reveals that 92 per cent of customers use reviews to help them make purchasing decisions. It stands to reason then that you should seek to gain a five star review.
By Staff writer
Blogging, tweeting, friend requests and fan pages are the lexicon of the modern world and, love it or hate it, it’s now a vital part of being and staying in business, so here’s the guide to social media customer service.
With Theresa May saying the UK now has to “make its own way”, British businesses must put customer service at the forefront to get ahead of competition.
By Staff writer
Customer services needs to play a fundamental part of business. The best salespeople are recognising this and are pitching holistic offerings blurring the lines between great product and great customer service, and promising outcomes driven by this combination.
For business leaders in need of software investment guidance, webexpenses CEO Adam Reynolds provides some insight on finding the right deal and making sure it produces the benefits it should.
Success for any company is reliant on having a clear strategy and sticking to it. That is easier said than done for SMEs with aggressive growth requirements when you are desperate to do business with larger enterprises, with whom you will almost have to compromise to build long-term relationships.
As the man at the helm of Danish retailer Tiger’s UK expansion, Philip Bier is of the belief that the concept of customer loyalty is dead. Instead, the 21st century Woolworths is focusing on achieving a great price and quality customer experience.
It’s a nightmare scenario for any company, there’s been a mistake with a customer order and instead of making an enquiry with your customer service team, the customer has taken to their social media accounts in a rage. Within minutes, it’s no longer an isolated incident but a customer frenzy.
Rafael Cortes, Foehn head of marketing, explains the options to consider when selecting a VoIP phone system for your business.
