Customers still prefer to talk dont underestimate your voice communications
Rafael Cortes, Foehn head of marketing, explains why voice and human interaction still play essential roles in the world of multi-channel business communications.
Tag: Customer Service
After a stint on a beach, this Hero is back to “give small businesses superpowers”
Adam Levene is a seasoned mobile technology executive, having delivered on building apps for the likes of RBS and the FIFA World Cup. But now, he’s given up his role in a corporate firm for a startup of his own creation – Hero, which is out to bring a WhatsApp-like approach to customer service.
Good complaint handling drives loyalty for SMEs
Complaint handling is often a tricky area for businesses and can be the difference between a customer returning or not – a vital issue for SMEs.
The biggest problem that travel brands need to fix
Last week, I experienced one of my biggest annoyances. I walked into the lobby of my hotel, where I’d booked a room online. I’d already provided all my personal information – my address, my credit card, everything – but when I arrived to check in, they didn’t have any of these details.
EUs General Data Protection Regulation to shake up customer service communications
By Mike Wright
Customers now require consistent service standards across email, social media and telephone communications, leaving it up to businesses to tackle the technical challenges this poses.
What impact first impressions have and why getting them right is important for UK PLC
By Jo Causon
First impressions are everything, particularly when you’re a nation of customer service providers, says Jo Causon, CEO of the Institute of Customer Service.
“Giggers” and temp workers are ignorant to basic business economics
By Jan Cavelle
My HR people tell me there is a shortage of good administrators – and this would certainly be reflected in my own current and frustrating attempts to add quality staff to our offices.
Bosses Have Admitted To Not Putting Customers At The Heart Of Business
Trust in – and loyalty to – a brand is determined by every interaction a customer has with a company. So why then do firms fail to focus on consumers
Management of angry customers by Missguided is like waving a red rag to a bull
Women’s fashion site Missguided crashed on 14 March – a result of a 50 per cent off sale sending customers wild. However, with transactions unavailable, shoppers were left frustrated and the company’s banter-based updates did little to placate customers.
The seven-year journey from startup to PLC
By Nick Peart
Three friends brainstorming in a Copenhagen loft using an old kitchen door as a desk makes Zendesk’s initial chapter sound a bit like an outtake scene from The Hangover. However, now a billion-dollar company operating around the world, the business has gone from startup to PLC in just seven years.