The telecoms industry saw the second most complaints in 2016
In Ombudsman Services” fourth Consumer Action Monitor, it came to light that the telecoms industry had the second most complaints in 2016 only beaten by the retail sector.
Tag: Customer Service
Mobilising manufacturing industry field services for better customer outcomes
By Staff writer
The global manufacturing industry used to be very much about creating products for sale, however, we ve seen a gradual erosion of that concept.
You’ll leave your spouse before switching broadband providers all because of fear
June 2016 saw the CMA call for Brits to change banks following concerns that the big four dominated the market and that customers were loyal despite bad history. But this unusual concept isn’t the preserve of finance. We don’t like switching broadband providers either.
Gain a competitive edge with excellent customer service
By Staff writer
A focus on excellent customer service is precisely the competitive edge that SMEs can make use of to stand out from the crowd.
David vs Goliath: How online independents can compete with retail giants
By Staff writer
Every day, small and mid-sized independent e-retailers get up and get ready to do battle. SMEs know the opportunity is there to survive, even thrive, but it entails being able to compete with retail giants.
Improve sales figures by dropping the hard sell
By Staff writer
How your business can improve sales figures by dropping the hard sell and what you should do in its absence to help ensure your long-term success.
We are creating a crazy world of blame and abuse
By Jan Cavelle
It all falls to the powers of branding, the picture drawing of the firm to concoct a feverishly enthusiastic interaction with customers instead of garner their abuse.
The job my staff do is more important than mine as CEO
As the founder and CEO of a business with lots of customer touch points, Christian Nellemann explains why he’s realised his staff are so valuable.
What can a cup of coffee tell a business about its candidate experience
By Bryan Adams
When recruiting for staff, have you really stopped to consider what the candidate experience your business offers is like
Founders Diaries: Introducing XLN CEO Christian Nellemann
As a serial entrepreneur, and now the man at the helm of XLN, Christian Nellemann has a lot of experience to call upon for his Founders Diaries entries.