By Staff writer
It’s often been said that customer engagement has never been more important, and it’s true. In today’s crowded marketplace where the customer is king and the amount of choice is limitless, standing out from the crowd is crucial.
By Staff writer
Through tribal marketing you’ll find your brand a cult following, like that of a football fan following his/her team. Here’s how you can replicate that loyalty.
By Staff writer
For many brands, a great customer experience needs to be delivered seamlessly throughout physical offices or stores, call centres and online, which will ultimately drive loyalty.
By Staff writer
While the sharing economy expands, how can we trust others with our belongings, services and time Richard Laughton, CEO of easyCar Club, explores how the Internet of Things will help put people’s mind at ease and build an Internet of Trust.
Recruitment is one of the most challenging part of growing a business, but hiring ex-offenders can be one way of attracting loyal and enthusiastic workers.
By Staff writer
Getting the business-customer relationship right from the offset is difficult. You don’t know much about the person or the way they like to interact but you?ll go above and beyond to make it a success and win that customer loyalty.
Last week’s news wasn’t dominated by goings on in the Palace of Westminster, but, in fact, by events surrounding a large white marquee in the picturesque English countryside.
A digitally enabled global market, better access to funding and increased support for entrepreneurs is good news for growing businesses. But the reality of expanding to new places can also be littered with hidden challenges.
Complaint handling is often a tricky area for businesses and can be the difference between a customer returning or not – a vital issue for SMEs.
It pays to treat your customers nicely, and we’ve highlighted the businesses doing an excellent job of giving back to shoppers by revealing the world’s most effective reward schemes.
