The age of emotion: The biggest customer experience opportunity
By Dennis Fois
Dennis Fois, CEO of customer engagement specialists Rant & Rave, discusses how emotion is the next level for customer experience.
Tag: Loyalty
UK retailers will drive expectant customers away without contactless payments
Britain’s retailers must adopt contactless payments for expectant customers or get left behind. Those yet to embrace the tap and go method can learn from food and drink businesses, which are leading the charge.
Why 2016 heralds the rise of the MBO
By Duncan James
With business confidence improving, the market for mergers and acquisitions took hold in 2015 and this year looks to be following suit. With the end of the financial year in sight, many bosses are beginning to consider personal circumstances, business forecasting and succession planning.
Bookatable CEO: SMEs can learn from fierce food sector to maintain customer loyalty
By Joe Steele
The modern UK consumer is inundated with messages from competing brands daily. In this busy environment, it is becoming ever more important for companies to gain a significant share of voice and break through to increasingly savvy consumers who are demanding that brands work harder for their attention.
Charlie Mullins: Apprenticeships work if your staff use a wrench or a keyboard
As regular Real Business readers will know, apprenticeships are at the top of my agenda. However, since the chancellor put the gloss on his Autumn Statement with the details of his apprenticeship levy, there is a real feeling that momentum is growing behind vocational training.
The Airbnb for pet care and house-sitting seizing a huge global opportunity
By Simon Brooke
Many people who are going away this weekend for a short break or who might be planning a trip over Christmas will find themselves with a challenge – who will look after their beloved pet
Being a small business brings advantages the big ones can only dream of
By Simon Brooke
It’s the ambition of almost every successful small business to become a big company at some point. Who wouldn’t want to say that they’d founded one of the great brand names
Charlie Mullins: Age ain’t nothing but a number when it comes to older workers
Robert De Niro has delivered some of the most iconic lines in film history over the years, but his latest blockbuster may have just topped them all.
Revealed: The 20 coolest brands in the UK
British consumers and influencers including SB.TV founder Jamal Edwards and British Fashion Council boss Caroline Rush were tasked with donning their thinking caps to decide the 20 coolest brands in the UK – meet the companies approaching sub-zero temperatures.