Lush puts smiles on customers’ faces but Scottish Power drains their energy
By David Craik
A new Which survey said Lush has the best customer service in the UK, with Scottish Power trailing in last.
Tag: Customer Service
Customers say Lush is smelling sweet when it comes to service
By David Craik
High street retailer Lush has come out on top with shoppers, but most UK businesses are lagging behind the rest of the globe when it comes to customer experience.
Five of the best and wackiest online customer service conversations
Conversations with customer service representatives are usually pretty bland, or even painful if you’re trying to resolve a problem. As it turns out, this isn’t always the case – so we rounded up the best examples of when a brand turned a customer complaint into one of the most unforgettable experiences.
What do Disney tales have in common with successful firms Stories that people can truly believe in
Executive and former singer Kendal Jolly claimed Disney’s mission has remained the same throughout its history – to make magic. One of the most crucial business tools employed, he said, was storytelling.
The Starbucks memo: Coffee as a cure for stock market woe
After $1tn was wiped from Asian markets on 24 August, it left a number of people on edge. This fact didn’t go unnoticed by Starbucks CEO Howard Schultz, who sent a memo to his staff saying that they needed to be extra sensitive to the pressures that customers may be feeling.
Facebook brings businesses and customers closer with private messaging
Businesses running Facebook pages to reach customers will now find communications enhanced. The social network is introducing the ability to send private messages to consumers for a more direct response and will reward strong support.
Top tips for keeping the future of independent retailers bright
By Louise Young
Divisional director of retail at i2i Events Group, Louise Young, explores how independent retailers can set their stalls out effectively, and provides advice on things to consider at an early stage.
What can UK SMEs learn from the second Japanese business generation
Japanese forex trading platform Z.com Trade recently launched in London. Its CEO, Tomitaka Ishimura, discusses what sets Japanese businesses apart – from considering customer service a given, to holding onto their heritage while localising enough to appeal to new markets.
First Women Awards winner packs “manicured” punch in fight to revamp UK courier market
Kate Lester, CEO and founder of Diamond Logistics, is a businesswoman on a mission to revolutionise the UK logistics industry, we found out in the aftermath of our First Women Awards recognition.
How to prevent your business from slipping into mediocrity
It’s all too easy for a business to slip into a culture of mediocrity. Whether it stems from complacency, disengagement or fear of change, once the slide starts it can be hard to halt. Andrew Morris, CEO of the Academy for Chief Executives, offers some advice.