Ryanair’s sky-high profit jump is thanks to its customer service turnaround
Dublin-based budget airline Ryanair’s annual profit rose by two-thirds, propelled by lower fares and an image makeover.
Tag: Customer Service
Vast majority of customers will abandon business after a bad experience
Customer service is often hailed as an area of key importance for companies, but a new survey has revealed businesses are headed for disaster if they don’t take the matter seriously, as 84 per cent of consumers will abandon a brand after a bad experience.
The businesses redefining the meaning of fast food
Online services like Just Eat have changed both the food industry and our expectations as customers. The online intermediary platform between independent takeaway food outlets and customers has created an easier, seamless experience – and other companies have been looking to get in on the action.
Game of Thrones guide to building a successful business
By Kat Kynes
On April 13, Game of Thrones will be returning to UK screens with the highly anticipated fifth season of the series. If you’re anything like us you’ll be eager to return to the world Westeros.
My Parcel Delivery: Where there’s a queue, a game-changing idea isn’t far behind
Back in 2010 inspiration struck David Grimes as he stood in a post office queue impatiently waiting to send some parcels. Unfortunately the only alternative was to use expensive couriers which would erode profitability. The solution was Everline Future 50-listed My Parcel Delivery – a site designed to make normally inaccessible services available to all.
The digital customer engagement revolution is here adapt or die
Companies that ignore digital customer engagement including web chat, social media, text, smartphones, apps and video within the next two years risk losing customers to tech-savvy rivals.
10 barriers to effective customer service
By Paul Clark
Paul Clark, CEO of complaints and feedback management firm Charter UK, reveals the top ten errors companies are making.
How to turn a bad situation into a good one
By Jo Haigh
No matter how well you run your business, sometimes things will go wrong.
10 ways to lock in existing customers
By Nic Ricketts
Forget new customers – the trick to growth is keeping your existing customers on board. Here’s how to lock them in.
Flirting: A business tool
By Jan Cavelle
It may raise eyebrows, but flirting is a powerful business tool.