The case for empowering employees to choose how to carry out, and even design, their own work, is backed by the success of numerous firms – including the Ritz Carlton and Virgin Airlines.
American Express Shop Small is an initiative shining a spotlight on shopkeepers across the nation – the campaign ran between 4 and 20 December and Ludovic Piot of Epicerie Ludo joined the cast of business owners involved in the initiative.
After having won the 2015 Growing Business Awards for large company of the year, we asked CEO David Hosking about his future growth plans for private equity-owned Tusker.
Celebrating its tenth birthday in 2015, and with growth in double figures year on year, it’s clear that The Dressing Room knows its customer inside out, and can facilitate an excellent shopping experience.
The core idea of the customer-led company is to focus on needs and not products. With this in mind, Real Business talked to Virgin Wines CEO Jay Wright about how the customer’s needs should be central to any business.
In the three years since Hurricane Sandy, Best Buy CEO Hubert Joly has managed to turn the struggling company around. Here’s how he did it – without being hated by employees.
By Simon Brooke
If the customer is always right, why do so many businesses get it wrong It comes down to the fact that many have lost the human touch, according to Anne Marie Forsyth, CEO of the professional body for customer service, CCA Global.
By Simon Brooke
It’s the ambition of almost every successful small business to become a big company at some point. Who wouldn’t want to say that they’d founded one of the great brand names
By Simon Brooke
As the debate over skinny female models rages – Victoria Beckham demanded an end to the size zero look in September – it’s ironic that, away from the glamorous world of fashion, British women are actually getting larger.
While you may become frustrated at the buying power or marketing influence of bigger competitors, one thing you can hold above the heads of corporates is the ability to be closer to customers and react to produce more tailored products.
