Harnessing the power of contact centre automation for a positive customer experience
Rafael Cortes, Foehn head of marketing, explains how harnessing the power of contact centre automation can result in a more positive customer experience.
Tag: Customer Service
English Cream Tea Company: Delivering Britain’s greatest export around the world
Choosing a courier when your products include fresh cream is a big decision which is why the English Cream Tea Company took 17 providers to get it right.
Changing the rules of engagement: How automation is shaping the future of customer service
New technology, automation and new ways of communicating particularly through social media have revolutionised the customer service landscape.
Why Brits complain about the service provided by telecoms providers
Ofcom has released its first service quality report, and it claims that while many are satisfied with their services overall, Brits complain about the broadband experience.
Rather than cutting costs, CFOs are upping investment to increase competitive advantage
American Express” tenth global survey on CFO perceptions took a look at business spending and investment plans companies put in place to make the most of the year ahead. A healthy dose of rivalry is on the cards, it seems, as finance executives look to increase their company’s competitive advantage.
The cost of failing to meet customer expectations
By Staff writer
When the new look Consumer Rights Act was introduced in 2015, it gave birth to a world where the customers have the power. The “biggest shake-up” in consumer rights laws in a generation saw UK consumers have more rights and protection after they?ve purchased goods and services, than ever before.
The perfect chatbot should keep customers talking
By Staff writer
In a convenience-driven society, the chatbot is absolutely essential for keeping customers engaged and satisfied with your brand.
GDPR necessary evil or best thing to happen to brand-customer relationship?
By Staff writer
Prior to the GDPR (General Data Protection Regulation), the EU Data Protection Directive made headlines in 1995 as the first official set of rules governing consumer privacy. But since then, we have become more connected than ever before.
Don?t give up too early: You may be ahead of the mainstream
Richard Blanford is a tech entrepreneur building a cloud service business, but has realised the importance of not blindly thinking innovation is mainstream.
How to use Instagram successfully as a small business
By Staff writer
Instagram’s user base is growing at speed and passed the 600m user mark in December 2016. But how to use Instagram to your advantage as a small business?