What my business experience has taught me about keeping customers happy
By Giles Fuchs
In a world where bad service and poor reviews travel like wildfire, Giles Fuchs uses his experience to provide guidance on keeping customers happy.
Tag: Customer Service
Bad customer service: What broadband and pay-TV companies have in common with airlines
When it comes to fixing reputational damage, two sectors are working overtime and it’s all because of lack-lustre customer service.
Can Waldo do a Dollar Shave Club and dominate the contact lenses market?
Set up by 28 year-old Ashleigh Hinde, contact lenses business Waldo is taking on big pharmaceuticals with a customer service-focused subscription offering.
Getting fast recruitment right when staff are the face of a brand
Online customer engagement company Chat Shop prides itself on the quality of the real-time customer service it provides but has found fast recruitment a challenge. Here’s how the problem was solved.
Why does my business have such angry customers?
By Staff writer
It’s common knowledge that understanding and fulfilling a consumer’s needs equates to a happier, more satisfied and loyal customer. However, this can be overlooked, or even unwittingly neglected, resulting in angry customers.
Costa staff throw reputation recovery efforts down the drain by demonstrating lack of empathy
Costa is back in the news, and unfortunately it’s not because of reputation recovery efforts. Instead, staff have decided to show that the company and National Rail would prosecute kind behaviour.
New hotel gives staff training unique work hard, play hard twist
Leonardo Hotels has finished refurbishing its first Edinburgh-based establishment. But before opening its doors, additional emphasis was placed on staff training.
Becoming one of the UK’s top SMEs to work for
By Staff writer
With the battle for talent as fierce as ever, small business bosses need to convince potential candidates their business ranks among the top SMEs to work.
Why customer service is so important in a digital world
By Staff writer
The digital world can help to make a business’ reputation, so it’s important to get customer service right, just as it was before the technology boom.
What SME owners can learn from 100 top CFOs’ business strategies
By Staff writer
Ever evolving geopolitical events have had a huge impact on companies, with business leaders working hard to make sure they are prepared for future success. But we’ve found they can learn a thing or two from the top CFOs’ business strategies.