How SMEs can improve the customer service experience online
By Staff writer
Chris McClellan, CEO at RAM Tracking, explains why customer service still remains the most valuable weapon in your digital strategy.
Tag: Customer Service
Negative reviews from customers are a window into my business
By Mike France
Christopher Ward co-founder Mike France explains why he doesn’t look at negative reviews as something to hide from in today’s digital age.
Dark rooms and warm pints” Not for Flight Club and its darts renaissance
With thousands of punters visiting Flight Club each week, and award wins raining in, Real Business stepped up to the oche to check out a truly unique growing company.
Why everyone, including the CEO, must muck in during seasonal rush
By Mike France
Not afraid to get his hands dirty on the shop floor, Mike France explains why the seasonal rush helps bring everyone together to meet the customer needs.
The high street isn’t dying, it’s merely transforming
By Staff writer
Despite recent doom and gloom claims, the high street isn’t dead. After years of people shouting ?long live online , 85 per cent of retail still takes place offline and with more pure online retailers than ever launching bricks and mortar spaces; the question is why?
In the know: The questions you should be looking for on an energy supplier’s FAQ page
Good customer service means offering a hand to hold through the initial sign up or switching process, as well as good problem-solving and account management throughout the life of the contract.
Hurricane Irma showed true resilience of my staff
By Adam Twidell
A trip out to Florida for Adam Twidell, as part of ongoing business expansion there, preceded Hurricane Irma but got him closer to his company’s efforts in the US.
Providing good customer service has never been more difficult
By Jan Cavelle
With expectant consumers to drop a brand at any moment, good customer service is now a multifaceted discipline, argues Jan Cavelle.
Customer service goals: Driving 300 miles overnight for an emergency wedding delivery
By Mike France
When you start a business you must find something that you do better than anyone else, that sets you apart or why bother?
The future of customer service: Humans for robots isn’t a matter of rip and replace
By Staff writer
In any job sector, there is always a debate of whether technology will overtake human jobs, and the contact centre is no different. These arguments are always made in black and white and assume the workforce will be entirely human or entirely robot.