Ways To Deliver First Class Customer Service Over Christmas & New Year
By Naeem Arif
Naeem Arif explains the key strategies needed to deliver successful customer service over the Christmas period.
Tag: Customer Service
Good Customer Service Examples For Interviews
By Joel Hurst
Good customer service interview questions come as part of a larger package of job interview questions designed to bring out …
Tips on Maintaining Top Customer Service in a Pandemic
The COVID pandemic has created a crisis for many businesses. It has forced entire industries to change how they operate …
Stop blaming COVID-19 for poor customer service
As many organisations hide behind COVID-19 for poor customer service, Abbie Heslop shows how to buck the trend using artificial intelligence.
Customer experience is about to take a different shape
By Staff writer
A team of experts unveil the emerging tech trends that will change the way you interact with your customers.
Are your customers always right” Taking pointers on service from Mr Selfridge
Britons tend not to be too vociferous when it comes to complaining. But this is all changing, says Real Business columnist Charlie Mullins.
Chatbots can offer 24/7 customer care but is the level of service up to scratch?
These days there are so many ways to stay connected to your customers, it can be hard to know where to start. Chatbots sound cool, but will they offer the right level of service
Mastering the human and robot mix: The key to great customer experience
By Jan Cavelle
Customer experience has become the key to corporate success. Everything we read assures us what we have to concentrate on is technology. But is it?
Investing in technology why it can make or break your business
By Staff writer
From automation to global communication, nothing is driving business growth like technology, explains Real Business writer Jessica Foreman.
Why legacy high street businesses like Homebase and House of Fraser are dropping like flies
Hilco recently bought Homebase for a shocking £1. House of Fraser is closing down 31 stores and Toys R Us and Maplin went into administration in February. But how have these household names plummeted to such lows?