By Staff writer
Blogging, tweeting, friend requests and fan pages are the lexicon of the modern world and, love it or hate it, it’s now a vital part of being and staying in business, so here’s the guide to social media customer service.
By Staff writer
Getting the business-customer relationship right from the offset is difficult. You don’t know much about the person or the way they like to interact but you?ll go above and beyond to make it a success and win that customer loyalty.
By Staff writer
By 2020, providing a first class customer experience will become more important than price as the key differentiator for B2B businesses ?And that means developing customer trust.
How can a small enterprise grow into a fast-moving global player, doing business across Europe, the Middle East, Russia and Brazil” As one family company discovered, it’s about much more than having a website in different languages. Deeper changes make all the difference.
By Bryan Adams
From binge-watching classic TV shows to sitting on the edge of our seats for the latest episode of Orange is the New Black, Netflix has us hooked. The platform is consistently at the top of its game when it comes to producing engaging content.
By Chris Daplyn
Uber, Airbnb and Netflix are tired and overused sources of inspiration when it comes to business transformation. But what so many organisations fail to understand is how successful business transformation is born.
Mobile presents an unparalleled opportunity for businesses to hold one-to-one conversations with customers anytime, anywhere – but until now this hasn’t been optimised by companies effectively.
There must be a thin line between innovation and madness because Adam Aron, the new CEO of cinema group AMC Entertainment, revealed a ludicrous plan to allow texting in cinemas – the one sacred place that customers go to be relieved of communication with the outside world.
There aren’t many businesses out there that actively incentivise staff to p%*s off existing customers and go aggressively in search of new ones, so why do health clubs like Virgin Active pursue this strategy with such enthusiasm
By Dennis Fois
Dennis Fois, CEO of customer engagement specialists Rant & Rave, discusses how emotion is the next level for customer experience.
