By Staff writer
Whether you’re a software company, retailer or in financial services, substandard delivery won’t cut it anymore. But to stay top of your game, you?ll need to recruit top talent an endeavour often coming down to culture vs skills.
By Staff writer
At a point in time where data protection legislation is about to get stricter, only 43 per cent of businesses store customer data in a dedicated CRM and it will risk customer experience.
By Staff writer
When the new look Consumer Rights Act was introduced in 2015, it gave birth to a world where the customers have the power. The “biggest shake-up” in consumer rights laws in a generation saw UK consumers have more rights and protection after they?ve purchased goods and services, than ever before.
By Staff writer
Today mobile orders are 34 per cent of all orders at Spreadshirt and we expect to see this number increase over the next two years. The scale of change is amazing, and it’s because we put mobile at the heart of our growth strategy.
By Staff writer
This article is part of a series discussing how companies can become customer-centric, with the final piece focussing on enabling a sustained customer-centric culture and reinforcing the right behaviour.
In part 3 of his series, James Passingham looks ahead to the innovative features of cloud communications that will be available to make life simpler for the system administrator and your employees in the year ahead.
By Staff writer
How your business can improve sales figures by dropping the hard sell and what you should do in its absence to help ensure your long-term success.
By Staff writer
For many brands, a great customer experience needs to be delivered seamlessly throughout physical offices or stores, call centres and online, which will ultimately drive loyalty.
By Staff writer
The dust might have settled on Singles Day, but businesses shouldn?t be so quick to sweep away the detritus.
By Staff writer
Failing to deliver to clients can cost businesses dearly. But creating a customer service strategy that adds real value to a company can help ensure operations and loyalty thrive.
