Managing client expectations: My experience of coming unstuck
By Mungo Park
It’s a total cliche, but the three most important things you need to remember when managing client expectations are communication, communication and communication.
Tag: Communication
How to protect your business should something suddenly happen to you
By Staff writer
Most bosses are so busy running their company that they forget to think about what would happen if they were struck down by a sudden illness or accident. Here we unveil how you can protect your business during such a time.
Too many bad team meetings slowing down collaboration and decision making
By Staff writer
One key reason that team meetings are hard to cut is that companies jump straight to trying to improve their meeting facilitation skills without understanding the corporate cultural challenges that make them meet so often
How to better communicate your expense policy
As you scale up, you will need to find new ways of making sure everyone in the business knows the expense policy.
How to interact with millennials without alienating your audience
By Staff writer
It’s incredibly important that you don’t miss out on how to interact with Millennials (also referred to as Gen Y) this age group is responsible for an estimated $200bn spending power alone.
Why emojis aren?t always good for business
By Staff writer
Emojis are everywhere lately in life, at work and even in the cinema but when it comes to global business can there be too much of a good thing?
Providing good customer service has never been more difficult
By Jan Cavelle
With expectant consumers to drop a brand at any moment, good customer service is now a multifaceted discipline, argues Jan Cavelle.
Supporting the wellbeing of your remote workers
By Staff writer
UK organisations are currently losing £100m every year because of job-related stress, depression and anxiety. This figure could rise if remote workers are poorly managed.
Is your business among those that are speaking emoji?
By Staff writer
It may seem like the emoji is all fun and games, but they serve a strong purpose for both consumers and marketers. Can you speak the language
The many ways poor communication can prove fatal
Communication is a complex process. If you don’t get your point across in a way the other person can easily understand, then you leave your words open to their interpretation and individual translation.