By Staff writer
As most commuters are already aware, a large section of London’s rail network will be severely disrupted by upgrades to Waterloo station, which will see over half of its platforms closed for the majority of August.
As job site Glassdoor reveals the top 20 companies for work-life balance in the UK, Real Business asks three of them what strategies have been put in place to look after staff.
By Staff writer
There’s a right way and a wrong way to use workplace email, and when it comes to using the CC function, it’s quite easy for workers to get under each other’s skin.
The contact centre industry is growing at a pace but customer demands and expectations are changing all the time. So, what are the key factors shaping the future and helping businesses to modernise, and how are they impacting on performance
By Staff writer
Martyn Barnett, MD at RMG Networks provides advice on how to communicate internal information to an increasingly overwhelmed millennial workforce with a low attention span.
By Staff writer
It’s common for companies, particularly those in London’s financial services, to record business calls. But is it all completely legal” MiFID II is coming.
By Staff writer
In today’s highly competitive, digitally-powered marketplace, the temptation for any business can be to “get out there” with a splurge of marketing activity to build profile and presence. But one of the most important things to do is step back and try defining your brand.
By Staff writer
The digital world can help to make a business’ reputation, so it’s important to get customer service right, just as it was before the technology boom.
By Staff writer
Who doesn’t love a good dinner party Great atmosphere, interesting people, stimulating conversation, sparkling wit and sumptuous food Mmm” are all likely to lead to a very enjoyable and memorable evening.
By Staff writer
Many of the world’s most successful businesses are known for addressing the link between corporate culture and the level of employee satisfaction, productivity and creativity something you too need to keep in mind when you formulate your retention strategy.
