A plan for fostering trust in your brand

By Staff writer

Everybody wants more business: More customers, more referrals, more profit. And if you don’t want more business, you want better business. But none of that will happen if there’s no trust in your brand.

How to keep brand strength through M&A

By Staff writer

With the recent news that Samsung is buying automotive electronics-maker Harman, one of the biggest questions has to be how it will keep brand strength especially with it still reeling from the Galaxy Note 7 fiasco during and after the acquisition.

How to keep your customers on side in times of crisis

By Staff writer

It’s safe to say Tesco Bank has had better weekends. The UK saw it dominating Monday’s headlines for all the wrong reasons as it emerged it had frozen all online transactions following hackers attacking 40,000 customer accounts and proves an amazing example of how to keep your customers when crisis strikes.