Sales & Marketing

Building trust with branded communitiesAmidst the social media backlash

Our love affair with traditional social media channels has begun to wane. High-profile news about data misuse, its negative impact on young mental health and the promotion of fake news and fake users mean that the honeymoon period for social media is well and truly over. Both businesses and consumers alike are starting to question what's really at the core of their relationship with channels like Facebook, Twitter, Instagram, and Snapchat.

Why trust is essential to mastering your sales prospecting

Trust is the very basis of successful sales execution. Without trust your customers are unlikely to be committed to the sales process, resulting in a sales pipeline which is patchy, unpredictable, impossible to forecast and therefore hard to strategise. In this article, I'll reveal how sales managers and salespeople can eliminate guesswork from their sales and turn trust into the ultimate mastership of their sales.

David vs. Goliath: How SMEs can create a competitive edge with customer experience

Large businesses in the UK make up just 0.1% of the overall business landscape but equate to 48% of turnover illustrating their market dominance and the challenge at hand for smaller businesses to face. So, in a world of Amazon, Sainsbury's and John Lewis, is there room for SMEs anymore The answer is yes, and SMEs can use their more personable qualites to drive sales through a quality customer care experience.

Instagram Checkout: A blessing or a curse for SMEs?

Instagram recently announced its new checkout feature: ?buy from brands without leaving Instagram" the announcement declared! This is great news, right" With customers no longer having to go through the awkward process of leaving the app, brands are sure to see a higher purchase conversion rate, but will SMEs feel the benefit of this new sales based innovation?

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