Why customer service is so important in a digital world
By Staff writer
The digital world can help to make a business’ reputation, so it’s important to get customer service right, just as it was before the technology boom.
Tag: Social Media
Instagram success means standing out amongst one million advertisers and here’s how
Real Business has sought insights on Instagram success for SMEs, speaking with the head of small of medium businesses at the Facebook-owned platform.
Four tips for engaging your millennial employees
By Staff writer
Millennial employees are widely misunderstood. They can be highly valuable and useful but employers must be willing to meet them halfway.
The thought process behind Facebook assembling a UK SME Council
Facebook has brought together 15 fast-growth British businesses to form a UK SME Council, which Olly Sewell, senior manager of SMB in UK & Ireland, discussed in detail with Real Business.
LinkedIn reaches half billion user mark but is it still relevant for business?
Real Business finds out what value business owners place on social networking site LinkedIn, and asks a few users what improvements they?d like made.
Extra SME support as five million businesses now advertise on Facebook
Five million businesses now actively advertise on Facebook, prompting the social network to mark the milestone with additional support for SMEs.
The cost of failing to meet customer expectations
By Staff writer
When the new look Consumer Rights Act was introduced in 2015, it gave birth to a world where the customers have the power. The “biggest shake-up” in consumer rights laws in a generation saw UK consumers have more rights and protection after they?ve purchased goods and services, than ever before.
Twitter founder brings his payment business to London
Having stepped back from the social media platform he started, Twitter founder Jack Dorsey has expanded the operations of his payments company Square by opening in the capital.
Instagram advertisers double in six months
The number of Instagram advertisers has grown from 500,000 in September 2016 to more than one million, the image-based social media platform has revealed.
Five trends to follow for product launches
By Staff writer
Product launches are one of the riskiest and most stressful experiences a business can face, but this challenge can be overcome.