Why customer service is so important in a digital world
By Staff writer
The digital world can help to make a business’ reputation, so it’s important to get customer service right, just as it was before the technology boom.
Tag: Reputation
Doing business online Ensure you don’t get penalised for data protection breaches
By Staff writer
The UK government launched its five year National Cyber Security Strategy in November 2016, investing £1.9bn to protect UK businesses from cyber attacks and make the country the safest place to live and do business online.
Ten successful marketing steps for your growing business
By Staff writer
Don?t be scared to think innovatively and open-mindedly, and consider the impact of your actions on stakeholders. Most importantly, being ethical is key for successful marketing!
Staff don’t care about health and safety
By Jan Cavelle
Jan Cavelle continues to chronicle the end of her manufacturing firm by explaining how health and safety failings and incompetence were a big contributor.
Aim high but keep your feet on the ground to achieve ecommerce success
By Staff writer
Plans by Amazon founder Jeff Bezos to make deliveries to the moon in 2020 set a new benchmark for soaring ambition in ecommerce success.
GDPR necessary evil or best thing to happen to brand-customer relationship?
By Staff writer
Prior to the GDPR (General Data Protection Regulation), the EU Data Protection Directive made headlines in 1995 as the first official set of rules governing consumer privacy. But since then, we have become more connected than ever before.
Securing trademarks to make them work for your brand
By Staff writer
Securing trademarks is the most effective way of maintaining the reputational value of your business, whether you’re a small startup or a huge, world-renowned brand.
Key lessons from a year of hostile disruption
By Staff writer
“There cannot be a crisis next week. My schedule is already full. After a year of uncertainty and significant hostile disruption, many business leaders will relate with the sentiment of Henry Kissinger’s quip. But the problem is that it also rings true, at least in terms of readiness.
Fujitsu gazes into the future of Britain’s financial services
By Staff writer
What will 2017 hold for the UK’s financial services sector” It’s a question Anthony Duffy, director of retail banking at Fujitsu UK & Ireland, seeks to answer after a look in his crystal ball.
UK Crowdfunding Week: Celebrating the benefits of crowdfunding
By Staff writer
At the end of UK Crowdfunding Week, it’s a chance to reflect on why this form of funding has become so popular for entrepreneurs.