By now, Londoners will have made their way to the nearest community centre, school or council office, temporarily transformed into a polling station, to cast their vote for the next London mayor. But who will become Boris Johnson’s replacement
By Ian McVey
Scottish Power was hit with a bill for £18m, the third largest fine in the energy regulator’s history. It was accused of failing to treat its customers fairly, with late billing, inadequate call handling and poor complaint resolution.
“SMEs are the lifeblood of the UK economy” – how often have you heard this sentence, or something similar, from a government minister in the last few years More than once, I’d imagine, as the parties battle to be seen as more business-friendly than their rivals. But what are they doing about late payments
In a recent study, Victoria Brescoll, a social psychologist at Yale School of Management, examined whether female leaders are judged more harshly for small mistakes when in traditionally male occupations.
Last week, I experienced one of my biggest annoyances. I walked into the lobby of my hotel, where I’d booked a room online. I’d already provided all my personal information – my address, my credit card, everything – but when I arrived to check in, they didn’t have any of these details.
By Bryan Adams
Harnessing stand-up comedy taught me the art of crafting a successful pitch: devising a story that the listener can emotionally relate to.
By Andrew Low
There’s a saying in business that sales managers typically create budgets using the “this year’s numbers plus 15 per cent” approach. I can say that from personal experience that is sometimes not too far from the truth and applies in companies of all shapes and sizes.
By Mike Wright
Customers now require consistent service standards across email, social media and telephone communications, leaving it up to businesses to tackle the technical challenges this poses.
As the EU referendum draws closer and with the Immigration Bill nearing Royal Assent, the coming months represent a turbulent legislative landscape for employers.
The Real Business team was recently invited to experience a unique team building experience created by the UK’s first circus school, the National Centre for Circus Arts, and came away knowing just how inflexible we were.
