Good complaint handling drives loyalty for SMEs
Complaint handling is often a tricky area for businesses and can be the difference between a customer returning or not – a vital issue for SMEs.
Tag: Opinion
Managing a team on the road: Rise of the connected car
By Nick Walker
Innovation around the Internet of Things (IoT) has been gathering real pace this year. It’s a “quiet revolution…whose time has finally come” according to the Economist Intelligence Unit (EIU), which produced a 2013 report found that 96 per cent of business leaders expected their businesses to be using IoT in one form or another by 2016.
Pressure is building for a renewed 2016 Shareholder Spring
By Edward Craft
2012 was the year it rained, save for those few brief weeks when London hosted the Olympic Games. However, for the investment community the year is remembered for the awakening of investor disquiet through the annual general meeting season, the Shareholder Spring.
How firms can fight hackers and how data regulation could help
By Paul McEvatt
It seems like there isn’t a week that goes by without news of a data breach or cyber-attack affecting companies and organisations.
Boards need to foster a straight-talking, quick-acting environment
Boards that are willing to take a proactive and bold response can crystallise that rarest outcome of a crisis: an opportunity.
Bricks and mortar stores can future-proof business and avoid darkness of closure
Retail has undergone some of the most significant changes in the sector’s recent history. With the news of high street retailer British Homes Stores (BHS) filing for administration and House of Fraser now seeing a third of their sales being driven by ecommerce, retail is facing its biggest crossroads since the rise of the internet.
It’s time for businesses to truly embrace the mobile revolution
Mobile presents an unparalleled opportunity for businesses to hold one-to-one conversations with customers anytime, anywhere – but until now this hasn’t been optimised by companies effectively.
Japan and negative interest rates: Land of rising uncertainty
Asian foreign exchange markets are expressing all the hallmarks of a currency war as tit-for-tat central bank action to weaken respective currencies has increased, according to economist Jeremy Cook.
Not seeing the wood for the trees: Instagrams new logo may see it lost in the pack
Instagram’s official marketing material claims that its new logo is designed to reflect how the app has transformed since its creation. Once a simple tool that allowed users to apply filters to photos, in recent years it has become much more than this – but was a logo change the right way to showcase that
Inside out: How the real threat to your companys security lies within
When we think of cyber attacks what springs to mind tends to come in the form of exterior threats. We envision far off criminals hacking systems and alien malware invading from afar – but often the biggest threats to the security of our businesses and industries come from within.