Chelsea FC’s partnership with IT outsourcer Wipro comes a day after a remarkably similar deal was announced between HCL Technologies and English Premier League club Manchester United.
By Gareth Bull
A solid user experience is a must in order to win and retain customers while fending off rivals, and we’ve got insights on how you can adapt your UX from two firms that prioritise design and usability.
Online takeaway marketplace JUST EAT has revealed the strategies it is employing to facilitate further growth as a public company, including removing restaurants that were giving customers a bad experience and collaboration with Apple Pay.
By Andy Jackson
Andy Jackson, CFO at Software Europe, looks at the traditional measure of valuing a company though its EBITDA and argues that cloud and SaaS companies mustn’t be afraid to invest back into the offering to keep innovation flowing and customers happy.
Since opening its doors in 1999, Shakeaway, which dubs itself as “the world’s largest milkshake bar company”, has been rapidly expanding across the UK – and more recently the Middle East, India, and US.
Customer service is often hailed as an area of key importance for companies, but a new survey has revealed businesses are headed for disaster if they don’t take the matter seriously, as 84 per cent of consumers will abandon a brand after a bad experience.
The Apple brand name has long become synonymous with innovation. Steve Jobs acclaimed this success to his mantra “the user is king”. But has the company stepped away from its founder’s philosophy More crucially, can leaders learn from its most recent mistake
KPMG Enterprise has found that a fifth of mid-market companies plan to invest in digital initiatives with an aim of “transforming the customer experience” as the primary objective.
Former Boots senior executive Stuart Cross has built up an unlikely loyal fan base of more than 1,000 business leaders due to his knowledge of music.
Everline Future 50 entrant truRating began as a dream when founder Georgina Nelson was working for the Consumer’s Association’s Which Seeing the many issues facing businesses trying to gather reliable customer feedback, she realised that by shifting the emphasis to collection at point of payment that there might be a solution.
