How To Thank Customers For Supporting Your Small Business
A simple “thank you” note to customers is an effective way to show how much you appreciate and want to …
Tag: Customer Engagement
Building trust with branded communitiesAmidst the social media backlash
By Rashid Ajami
Our love affair with traditional social media channels has begun to wane. High-profile news about data misuse, its negative impact on young mental health and the promotion of fake news and fake users mean that the honeymoon period for social media is well and truly over. Both businesses and consumers alike are starting to question what’s really at the core of their relationship with channels like Facebook, Twitter, Instagram, and Snapchat.
How service businesses can maximise online sales
According to David-Benjamin Brakha, service businesses are struggling to sell as successfully online as product providers. Here he provides practical steps to help such companies sell more and better engage with customers.
The ten most engaging 2017 Christmas adverts
The findings are in, as consumer reactions to this year’s Christmas adverts have been revealed but which came out on top?
Putting customer engagement within the reach of your contact centre
Customer behaviour has changed markedly over recent years and contact centres have responded with technology that matches the way customers want to interact with businesses.
Curiosity and confidentiality are drivers of customer engagement
By Staff writer
As research finds consumers welcome communications that play on their sense of curiosity, how can brands create campaigns that evoke a sense of exclusivity or confidentiality purely as an engagement tool?
The perfect chatbot should keep customers talking
By Staff writer
In a convenience-driven society, the chatbot is absolutely essential for keeping customers engaged and satisfied with your brand.
Lessons from the top brands on Instagram
By Staff writer
Success for the top brands on Instagram comes to those who present creative and authentic imagery and text content, a practice that SMEs can adopt.
Customer engagement who’s leading the way?
By Staff writer
It’s often been said that customer engagement has never been more important, and it’s true. In today’s crowded marketplace where the customer is king and the amount of choice is limitless, standing out from the crowd is crucial.
The reason why your customers walk away Just like these firms, you dont understand them
In a competitive marketplace, knowing what your target audience want and promoting your products in the right way at the right time has never been as important – so we rounded-up a list of large firms that felt the consequence for failing to listen to customers.