Providing good customer service has never been more difficult
By Jan Cavelle
With expectant consumers to drop a brand at any moment, good customer service is now a multifaceted discipline, argues Jan Cavelle.
Tag: AI
Keep these seven skills in mind when recruiting for innovation
“The road to three per cent,” a CBI report, has claimed Brexit could diminish access to funding and collaboration, ?damaging our influence overseas?. With its warning in mind, more companies have started recruiting for innovation.
Are businesses ready for automation, robots and artificial intelligence
By Staff writer
As the Taylor report on employment in the modern economy highlighted, our workplaces are changing rapidly. And some of the biggest drivers of that change are automation, robots and artificial intelligence.
Are you embracing the rise of business AI?
By Staff writer
Many organisations are using artificial intelligence (AI) to crunch through huge data systems so that they can discover a new, more effective, business AI performance, discusses Webgains CEO Richard Dennys.
What will the growth of AI mean for the SME hiring process?
By Staff writer
It’s no secret that artificial intelligence (AI) is well and truly on the rise in businesses?of all sizes. What does that mean for the hiring process within SMEs?
How algorithms are now ruling our lives
By Staff writer
We ve all heard the terrifying statistics around workforce automation and how our jobs are at risk of being taken over by robots and algorithms. In fact, already, we see it happening with ATMs, self-checkout counters and online gambling.
Getting past the hype: Brexit, GDPR and AI business concerns
Now the government has invoked Article 50 and formally started the UK’s withdrawal from the EU single market, SMEs with business concerns are braced for impact.
Changing the rules of engagement: How automation is shaping the future of customer service
New technology, automation and new ways of communicating particularly through social media have revolutionised the customer service landscape.
As technology advances, what will office space of the future be like
By Staff writer
While we re a long way off hologram-only meetings or humanoid robot supervisors patrolling office space, automation and AI are already transforming aspects of business.
Technology and the law: Whats the future for lawyers
By Dan Taylor
Technology is rapidly evolving and revolutionising how we all do business. As more devices and software become available, all offering to radically improve “business as usual”, companies are increasingly desperate to get the latest tech.