4 attributes to help customer relationship management improve customer engagement
Engaged customers are usually better advocates of the brand and are more loyal and more profitable, according to Gartner.
Tag: Advice & Guides
6 top tips for carrying out a thorough competitor analysis
By Andrew Cross
Knowing your market is essential in order for you to grow your business. Here are six top tips for conducting a proper analysis of the market and the competition.
Intellectual property: A valuable commodity
By Ian Grey
Intellectual property is often overlooked by SME’s due to lack of awareness or a concern about costs. However, left unprotected, an innovative product or process may be copied leaving the SME that originally developed it with no reward.
Aspects to consider before transferring a limited liability company
After the introduction of the limited liability partnership (LLP) Act in 2000 many partnerships chose to convert to an LLP. When this process occurs, the partners become members of the LLP and their assets are transferred. While the process is simple, the legal aspects can be difficult to understand.
Risks of not having contracts of employment in place
Find out more about the potential pitfalls businesses can face when failing to provide employees with legally compliant and watertight employment contracts.
What business insurance do you need against natural disasters?
By Jason Hesse
Is your business insured against the unforeseen consequences of a natural disaster” Find out what insurance your business needs.
10 barriers to effective customer service
By Paul Clark
Paul Clark, CEO of complaints and feedback management firm Charter UK, reveals the top ten errors companies are making.
Your guide to temporary employment contracts
Zero-hours contracts are headline news right now. It was unveiled that some one million employees are currently employed through this means, causing many politicians to vow to end them.
The importance of measurement in business
By Kurt Won
Everything in your business should be measurable. You should become obsessed with the word. Without measurement, it is a difficult to get a true picture of your growth.
Are you claiming all the VAT you can?
Because of VAT’s ever-changing nature, one in three small businesses are not reclaiming money. A deeper understanding of VAT, however, could save you hundreds of pounds each year.