Key lessons from a year of hostile disruption

By Staff writer

“There cannot be a crisis next week. My schedule is already full. After a year of uncertainty and significant hostile disruption, many business leaders will relate with the sentiment of Henry Kissinger’s quip. But the problem is that it also rings true, at least in terms of readiness.

How to stop your January staff exodus

By Staff writer

Freezing weather, broken resolutions, that Christmas weight that just won’t shift” you can see why January is renowned as the most depressing month of the year – no wonder job searches and applications now peak as Brits try and find a way to do something positive. So here’s how to keep the staff exodus at bay.

Customer engagement who’s leading the way?

By Staff writer

It’s often been said that customer engagement has never been more important, and it’s true. In today’s crowded marketplace where the customer is king and the amount of choice is limitless, standing out from the crowd is crucial.