Opinion

Opinion 3 min read

How Generation Z will shape the workplace of the future

The news has been strewn with articles about millennials, or Generation Y, in recent months. Those 20-somethings who are struggling to get on the property ladder, who crave a more flexible approach to work, and who rely on dating apps to find romance. But what of so-called Generation Z?

Opinion 4 min read

Getting value and success from your CRM investment

It's not as if customer relationship management (CRM) solutions are anything new many organisations have invested in it. The purpose of that investment has been anything from having a basic systems of record through to serving customers better. So what has changed

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