Every business can benefit from positive word of mouth research reveals that 92 per cent of customers use reviews to help them make purchasing decisions. It stands to reason then that you should seek to gain a five star review.
When it comes to social media mistakes, SMEs tend to repeatedly make the same blunders, so you might want to rethink your social media policy.
Blogging, tweeting, friend requests and fan pages are the lexicon of the modern world and, love it or hate it, it's now a vital part of being and staying in business, so here's the guide to social media customer service.
Have you ever wondered what it would take for your firm's reputation to nosedive without you ever doing anything" Here's a hint: steer clear of the creepy clowns phenomenon.
With Theresa May saying the UK now has to "make its own way", British businesses must put customer service at the forefront to get ahead of competition.
Getting the business-customer relationship right from the offset is difficult. You don't know much about the person or the way they like to interact but you?ll go above and beyond to make it a success and win that customer loyalty.
New research complied by Perfecto has revealed which platforms are being most utilised by growing businesses when it comes to digital testing plans with YouTube, Facebook and WhatsApp leading the way.
We have an insatiable curiosity for ?what happens next?, be it in the real world or the boundless fictional realm and it's one of the key reasons why brands should be looking to hook us with stories.
Owners define a company's voice and vision their quirks, passion and expertise inspire staff and secure customers. Yet far too many innovative bosses mask their true nature by opting for a generic website.
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