Why digital transformation starts with people, not tech
When people think of ‘digital transformation’ in business, they usually think of tech and lots of it. But achieving this doesn’t mean tech has to take over.
When people think of ‘digital transformation’ in business, they usually think of tech and lots of it. But achieving this doesn’t mean tech has to take over.
By Chris Daplyn
Uber, Airbnb and Netflix are tired and overused sources of inspiration when it comes to business transformation. But what so many organisations fail to understand is how successful business transformation is born.
Digital technologies can bring a whole host of advantages for businesses: transforming customer experience, offering new services, entering new markets and streamlining operations, to name a few.
Michael Beaven, director of digital at Methods Digital, looks at his experiences when he was part of the Government Digital Service (GDS) team and how it will need to be prepared for the next wave of transformation in government.