The contact centre industry is growing at a pace but customer demands and expectations are changing all the time. So, what are the key factors shaping the future and helping businesses to modernise, and how are they impacting on performance
The new telephony tricks that could help you scale your business VoIP is here to stay, and Alex Larcombe from Virgin Media Business is here to tell us why.
Futrli, a business forecasting tool, is a modern, cloud-based business. We caught up with co-founder Amy Harris to hear how this tech-savvy brand navigates its supplier contracts.
Rafael Cortes, Foehn Head of Marketing, gives an overview of the capabilities of cloud communications systems today and what to look out for in the future.
Why be at the mercy of a telephony provider if you can manage your business communications in the cloud
