Customer service: Not just a footnote to sales

By Staff writer

Customer services needs to play a fundamental part of business. The best salespeople are recognising this and are pitching holistic offerings blurring the lines between great product and great customer service, and promising outcomes driven by this combination.

Suppliers must readily support the long-term vision of buyers

By Nigel Crunden

A survey of 300 business and logistics experts by software provider AEB and the Duale Hochschule Baden-Württemberg (DHBW) University in Germany has found that although many firms collaborate closely with suppliers, the majority are failing to capitalise on the significant opportunities this creates.