Dealing with Brexit uncertainty” Focus on customer data

By Staff writer

While Prime minister Theresa May takes every opportunity to point out that Brexit means Brexit?, we still don’t know what Brexit” actually means, nor do we know what will happen to business. But while the natural reaction for margin-conscious SMEs is to raise prices, bosses should instead focus on customer data.

Customer service: Not just a footnote to sales

By Staff writer

Customer services needs to play a fundamental part of business. The best salespeople are recognising this and are pitching holistic offerings blurring the lines between great product and great customer service, and promising outcomes driven by this combination.

Europe is coming round to BT’s broadband thinking

By admin

BT has pulled its capabilities back to ‘sub-Gigabit” levels to deliver competitive services over long distances. That’s innovative and some might say courageous. And it’s making operators across the globe think differently about FTTP.