How the chief experience officer is transforming business
By Staff writer
The growth of this role in today’s corporate hierarchy is not surprising. According to The Economist Intelligence Unit, 59% of …
Tag: Opinion
Love Why the word should be used in the business arena
By Staff writer
You?ll have no doubt read the title and wondered why anyone would use the “L” word in conjuction with business. How can it be part of the demanding, harried world of the average manager, when the priority is to just get the business done, to the highest standard
It’s time to prioritise transparency and ethical behaviour
By Staff writer
One of the immutable laws of capitalism is that companies exist solely to deliver profit to shareholders. But there’s a fundamental shift underway that might just turn the business world on its head for good.
Why don’t we mention care in leadership and business?
By Staff writer
According to author Tracy Kite, it’s unlikely that managers don’t care. Yet we fail to discuss, describe and contemplate this aspect of humanness and interaction in our professional endeavours.
It’s shocking that executives can ask for such huge pay rises
A few years ago at Pimlico we were forced to look hard at our pay structure. We found a few anomalies in the system. Other bosses should similarly take a look at what they offer staff and what they make in turn.
Clever sales people chat, listen and glean information rather than demand it
By Jan Cavelle
I recently decided to move house, bracing myself for one of the big three stress scenarios, right up there with bereavement and divorce. What awaited me was a poor customer experience unnecessary automation and the unwillingness of staff to listen.
Ambition shouldn?t have a sell-by-date: Millions of over-50s feel unsupported
It is important in life to deliver the best results to maximise on your assets. In terms of business, the most important asset a company has is often its people.
Extra visas not enough to keep tech economy employers must take action
By Staff writer
Following the recent spate of government resignations about the new Brexit strategy and Theresa May’s subsequent reshuffle of her top team, Tech City is paying close attention to see what comes next.
House of Lords to examine “confusion” surrounding the Bribery Act
By Staff writer
With the House of Lords examining the effectiveness of the Bribery Act, Aziz Rahman of business crime solicitors Rahman Ravelli argues that the Act seems unnecessarily hard on SMEs.
Perception is only half the battle for a gold-plated reputation
When I set up Pimlico Plumbers in 1979, plumbing didn?t have the best reputation, plagued by cowboys turning up in rusty vans. I had to change this perception if I was to stand any chance of winning, and keeping, work.