Covid-19 can be a catalyst for your omnichannel retail strategy
From contactless omnichannel fulfilment to changing customer perceptions, Zach Thomann explains how independent retailers can navigate a new retail era.
Tag: Omnichannel
Mastering the human and robot mix: The key to great customer experience
By Jan Cavelle
Customer experience has become the key to corporate success. Everything we read assures us what we have to concentrate on is technology. But is it?
Survival of the fittest: Battle of the bots ensues
By Staff writer
From Facebook’s launch of enterprise chatbots on its Messenger app, to Google and Amazon introducing virtual assistants into the home, 2016 has given rise to the battle of the bots.
Mobile commerce: Customers want it all and they want it now
By Staff writer
If the journey towards a fully-connected, omnichannel experience were a motorway, shoppers would be in the fast lane. Many are quick to adopt new ways to engage across channels, particularly when it comes to mobile commerce.
The building blocks of Lego’s physical and digital retail experiences
Lego may be designed for children, but even adults can’t resist playing with the yellow figures. How does a company achieve such irresistible engagement though” The toy brand’s senior omnichannel manager, Leif Bode Nielsen, discussed the building blocks of Lego’s physical and digital retail elements.
Bricks and mortar stores can future-proof business and avoid darkness of closure
Retail has undergone some of the most significant changes in the sector’s recent history. With the news of high street retailer British Homes Stores (BHS) filing for administration and House of Fraser now seeing a third of their sales being driven by ecommerce, retail is facing its biggest crossroads since the rise of the internet.
The five things you can’t afford to miss in the digital space during 2016
By Staff writer
Business owners and entrepreneurs will likely benefit from a variety of digital technologies set to explode in 2016. And as the race to digital transformation progresses, we’ll start to see the leaders separate from the rest of the pack by setting a firm pace that’s fuelled by five essential ingredients.
Argos results: The importance of balancing innovation with tradition
As Argos’s parent company, Home Retail Group (HRG), announced its annual results, it also revealed its plans to launch 200 new digital stores for the coming year. More intriguing though, was the confirmation that customers are still fond of the classic Argos catalogue.