The best and worst corporate apologies

By Tim Jotischky

Sorry can be the hardest word – and it’s also the most disarming in the English language. No one likes eating humble pie, but unless you’re very fortunate the chances are you’ll have to apologise for something at some time during your business career.

Managing your credit to support international commerce

By Mike Feldwick

Organisations wanting to take advantage of business opportunities overseas need to find a way to make reliable credit risk decisions in an unfamiliar context. This can present challenges, particularly at a time when there is still financial uncertainty in many European nations.