By Staff writer
It’s not as if customer relationship management (CRM) solutions are anything new many organisations have invested in it. The purpose of that investment has been anything from having a basic systems of record through to serving customers better. So what has changed
While the new president-elect is a perfect example of a maverick leader, strong vision, strategy, leadership can be achieved through other means.
National Stress Awareness Day is taking us by storm, spanning top tips on staying calm to calls for the eradication of the issue as a taboo topic. While they all come in useful if you’re in the business of ensuring staff health, have you tried giving line managers the skills to tackle mental health problems?
Recruitment is one of the most challenging part of growing a business, but hiring ex-offenders can be one way of attracting loyal and enthusiastic workers.
By Andrew Low
Success in business requires exceptional drive in the face of obstacles. This often means those that rise to the top have certain characteristics in common, not least determination. All too often however, that determination becomes arrogance, so I want to extoll the virtues of humility in business.
By Staff writer
Recruiting employees is just the beginning when it comes to building a quality workforce. For the long term health of your business, it is crucial that employers consider creating a staff retention strategy.
Despite the old customer services adage, it turns out that maybe the customer isn’t always right after all.
Hollywood has lovingly told us spies live in a high-tech, guns-blazing world filled with an incredible amount of car chases. But there are plenty of management lessons business leaders can learn from spies apart from the gleaned 007 tips of buy a fancy car and suit.
By Staff writer
Mindfulness isn’t a box-ticking exercise to be done each morning for ten minutes or so, or something experienced on an away day and then forgotten. It is a pragmatic philosophy and way to be which makes our lives easier and more rewarding.
A study of professionals globally has revealed that job satisfaction varies largely, depending on the sector, country and company size in which employees work.
