Despite economic worries, China should remain a big target for luxury good retailers

By Shane Schutte

It’s long been told that luxury good retailers will emerge as the most active and expansive retail sector. And despite the global economic slowdown, they have continued to do just that – albeit at a much slower pace. On average, such retailers operate in 25 countries and 50 cities worldwide, giving them the biggest global presence of retail sectors. But one country continues to stand apart from the rest as a major target: China.

Lessons for retail from luxury after-care

By Helen McCall

In the past few years alone we’ve seen personalisation, targeted ads and a seamless multi-channel experience become must-haves rather than nice-to-haves, and the level of personalised attention consumers expect from brands is now staggering.