Getting value and success from your CRM investment

By Staff writer

It’s not as if customer relationship management (CRM) solutions are anything new many organisations have invested in it. The purpose of that investment has been anything from having a basic systems of record through to serving customers better. So what has changed

Employee ownership: A post Brexit business culture bonus

By Staff writer

Known as the nation’s favourite retailer, the secret to the success of the John Lewis Partnership arguably lies in its name. It is one of the UK’s leading firms in terms of employee ownership, with “partners” that actively participate in the business and receive the same percentage of salary paid as a profit-sharing bonus.