By Simon Brooke
If the customer is always right, why do so many businesses get it wrong It comes down to the fact that many have lost the human touch, according to Anne Marie Forsyth, CEO of the professional body for customer service, CCA Global.
By Jan Cavelle
While overall GDP figures expanded for 11 quarters in a row, the speed of the British manufacturing recovery has slowed and companies are more gloomy about competing in the eurozone.
By Simon Brooke
The demand for customer review websites that help consumers to find reputable tradespeople and post reviews of those they’ve used is growing exponentially – including VouchedFor.
By Simon Brooke
New regulations introduced this week, requiring shoppers in England pay 5p for a plastic bag and hoping to reduce the 7.6bn bags shoppers use every year, will please some consumers while annoying others. However, the change is music to the ears of one SME.
London-based BullionVault – the world’s largest gold and silver online market – has received its largest ever trade through a smartphone app.
Having already set up an investment fund dedicated to backing companies looking to take advantage of the burgeoning legal marijuana sector, musician Snoop Dogg has added to his entrepreneurial activities by establishing Merry Jane.
The increased connectivity of the digital age is lowering barriers to entry and opening up international growth opportunities for dynamic companies, suggested a new Grant Thornton report – which took a look into what exactly made the UK such an attractive business destination.
By David Craik
Owner managed businesses (OMBs) are optimistic about the country’s, and their own, economic growth.
By David Craik
Manufacturers’ organisation the EEF has slashed forecasts after firms were hit by global economic woes.
By David Craik
We should all get behind the “Northern Powerhouse” scheme, but let’s not forget the rest of the UK – such as the struggling south-west.
