Customer service goals: Driving 300 miles overnight for an emergency wedding delivery
By Mike France
When you start a business you must find something that you do better than anyone else, that sets you apart or why bother?
Tag: Founders Diaries
There’s a lot that businesses can learn from the mentality of cyclists
As Fordway’s Richard Blanford recovers from the Ride London cycling challenge, he considers what he’s learned and what all business people can learn from the Tour de France.
None of us is as smart as all of us” Why business teamwork is the key to success
By Mungo Park
In his first Founders Diaries contribution, Mungo Park reveals why business teamwork has meant being able to go on holiday without constantly worrying.
What my business experience has taught me about keeping customers happy
By Giles Fuchs
In a world where bad service and poor reviews travel like wildfire, Giles Fuchs uses his experience to provide guidance on keeping customers happy.
Why I?m taking my business to the American market
Having founded Rant & Rave in 2000, Nigel Shanahan explains why now is the right time to to venture over the pond and embrace the American market.
Expansion has brought a real recruitment headache with it
By John Savage
John Savage has big plans for his heating and plumbing business but has hit a road block when it comes to finding the requisite people to hire, a recruitment headache he’s hoping won’t persist.
I really shouldn’t work on holiday, but?
By Robert Drury
Robert Drury may be new to the world of running a business, but he does have a firm opinion when it comes to whether or not you should work on holiday.
Why the summer holidays are a good time to sell
It may be counter-intuitive but entrepreneur Richard Blanford finds that the summer holidays are a good time to sell but you have to know products.
Moving offices for the sixth time in 13 years
They say moving offices is a sign of growth and progress, but for Tracy Ebdon-Poole it has not been without its headaches and pressures.
Agency life isn’t just about yoga at lunch and an Xbox
By Rob Hunter
As someone who has witnessed big change in his industry, Rob Hunter is an advocate of integrating some best practice into advertising to change the perception of agency life.