Why you need a digital vanguard to help your tech investment decisions
Advancing technology means that IT teams should hold more power in businesses.
Tag: Foehn
Who should control your Cloud Phone System?
Rafael Cortes, head of marketing at Foehn, explains why cloud phone system control needs to embrace the needs of managers beyond the IT department.
Map, measure, modernise: Key factors shaping the future of the contact centre
The contact centre industry is growing at a pace but customer demands and expectations are changing all the time. So, what are the key factors shaping the future and helping businesses to modernise, and how are they impacting on performance
Harnessing the power of contact centre automation for a positive customer experience
Rafael Cortes, Foehn head of marketing, explains how harnessing the power of contact centre automation can result in a more positive customer experience.
Changing the rules of engagement: How automation is shaping the future of customer service
New technology, automation and new ways of communicating particularly through social media have revolutionised the customer service landscape.
Putting customer engagement within the reach of your contact centre
Customer behaviour has changed markedly over recent years and contact centres have responded with technology that matches the way customers want to interact with businesses.
Why the simplicity of cloud phone systems is crucial to your business
Rafael Cortes, Foehn head of marketing, explains why simplicity and intelligence in cloud phone system technology design are key for good user experience, and counter the threat of “burn-out” in the drive for collaboration and transparency in business culture.
Cloud phone systems: Making the complex simple
Take a good look at your phone system. If it’s more than five years old, it’s probably slowing down your business compared to your competitors. Such has been the acceleration of phone technology over recent years.
What next for business cloud phone systems” You name it
In part 3 of his series, James Passingham looks ahead to the innovative features of cloud communications that will be available to make life simpler for the system administrator and your employees in the year ahead.
Cloud phone systems: Changing the rules of engagement
In part one of our of series, James Passingham takes a closer look at how intelligent features in the latest cloud phone systems are helping to transform the customer experience across a variety of industry sectors.