By Staff writer
All good business leaders know that having happy staff leads to happy customers. In reality, however, many still don’t prioritise employee engagement as much as they should.
By Staff writer
Arguably, the most powerful reason to engage employees is to drive customer advocacy this should be the ultimate goal of all organisations.
By Staff writer
With auto-enrolment now in its fifth year, many more SMEs will be approaching a staging date in 2017. As such, Kevin Hilton, financial planner at Garbutt + Elliott Wealth Management, examines the importance of employee engagement during auto-enrolment.
By Staff writer
With the start of the year, staff can feel compelled to search for new horizons rather than climb the ladder within their own organisation. For the employer, this can have an impact on the culture of the company, as well as on its finances so here’s how to keep those engaged employees from leaving.
Rant & Rave founder Nigel Shanahan explains why he places so much emphasis on transparency and staff engagement to build the right company culture.
By Staff writer
While running your own business may seem like “the life,” it’s not all fun and games. With it being easier than ever to make a nose-dive after garnering success, it’s important to step back and assess the health of your business from time to time.
By Staff writer
High employee turnover hurts a company’s bottom line and can damage morale among remaining staff. With it arguably being one of the most intense challenges, we canvassed the business landscape for advice on how to stop the churn.
By Simon Brooke
If the customer is always right, why do so many businesses get it wrong It comes down to the fact that many have lost the human touch, according to Anne Marie Forsyth, CEO of the professional body for customer service, CCA Global.
By David Craik
A new Which survey said Lush has the best customer service in the UK, with Scottish Power trailing in last.
By David Craik
Both US and UK workers say they feel disengaged at work and may find new employers, citing lack of faith in leadership, progress and culture.
