The title may sound complex, but to be a truly impactful leader in today’s world, Emotional Intelligence has proven to be where the real winners operate from and is the key to successful conscious leadership – which is crucial for any business success.
“COVID-19 for me is just another event. How you respond to this event is what will separate your business from the rest.” So says serial business advisor and author, Geoff Hudson-Searle, sharing his top 2021 business predictions.
By Staff writer
Emotional intelligence is a vital element to understanding customer needs. Colin Hay, VP sales at Puzzel, explains how contact centres that blend technology with the human touch will reap rewards in the digital age.
By Staff writer
British SME bosses all face the same headwinds. In many ways it can be argued they are turning into a full-blown storm. The natural reaction for some may be stress and trying in vain to not pull their hair out in frustration.
