Heikki V n?nen offers businesses data insights to help them make their customers happier. We talk to V n?nen about his journey from a £20,000 bank account balance to world domination. Bandersnatch, eat your heart out!
Pippa Murray quite literally puts the Pip in Pip & Nut, a healthy food brand that has achieved international growth after launching just three years ago, despite the fact she had no prior FMCG experience.
By Staff writer
The online shopping revolution has fundamentally changed our expectations of what a good high street retail experience should be and nowadays we rightfully expect tailored, personalised service and bespoke shopping experiences.
By Staff writer
When it comes to innovation in FMCG, it’s easy to get trapped in the belief that it’s the big brands who are running the show.
By Staff writer
Plans by Amazon founder Jeff Bezos to make deliveries to the moon in 2020 set a new benchmark for soaring ambition in ecommerce success.
By Staff writer
Getting the business-customer relationship right from the offset is difficult. You don’t know much about the person or the way they like to interact but you?ll go above and beyond to make it a success and win that customer loyalty.
As the saying goes, the customer is always right. But what if your customer doesn’t know what they really want because you haven’t exhausted all of your options Maybe it’s time to dish up some swordfish.
It’s a nightmare scenario for any company, there’s been a mistake with a customer order and instead of making an enquiry with your customer service team, the customer has taken to their social media accounts in a rage. Within minutes, it’s no longer an isolated incident but a customer frenzy.
Last week, I experienced one of my biggest annoyances. I walked into the lobby of my hotel, where I’d booked a room online. I’d already provided all my personal information – my address, my credit card, everything – but when I arrived to check in, they didn’t have any of these details.
Britain’s retailers must adopt contactless payments for expectant customers or get left behind. Those yet to embrace the tap and go method can learn from food and drink businesses, which are leading the charge.
