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Tag: Customer Relationship

Emotional intelligence: The critical component of an SME leader

May 22, 2018

By Staff writer

British SME bosses all face the same headwinds. In many ways it can be argued they are turning into a full-blown storm. The natural reaction for some may be stress and trying in vain to not pull their hair out in frustration.

Are we one step closer to tackling late payments?

July 18, 2017

By Staff writer

The Reporting on Payment Practices and Performance Regulations programme has come into force. This is a crucial step to help tackle the late payments issue that has been a consistent drain on smaller firms and suppliers.

Permission-based marketing will eliminate the “creepy factor” in personalisation

May 10, 2017

By Staff writer

For the last 20 years, brands have followed consumers around the internet, surfacing spammy retargeting ads for products they already have. This kind of “personalisation” has been driven by a use of browser cookies and mobile IDs and needs to end. Instead, all hail permission-based marketing.

Eight client relationship fails (and how to avoid them)

May 13, 2016

By Peter Linas

Managing multiple client relationships and doing so successfully is no mean feat. Not even the most battle hardened are immune to making mistakes that can, unfortunately, become deal-breakers.

Why a company’s sole purpose is to build purpose in its people

February 2, 2016

By Patrick Baglee

Every business needs a purpose. A guiding thought behind all decisions; something that drives the brand and empowers its people to be brilliant. An objective that is woven so tightly into the seams of every company that it helps to shape the behaviour of the business and every person within it.

4 attributes to help customer relationship management improve customer engagement

March 26, 2014

By Shane Schutte

Engaged customers are usually better advocates of the brand and are more loyal and more profitable, according to Gartner.

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RealBusiness — Telling the truth about SME Life

Real Business has championed entrepreneurship in the UK since 1997. It is now the main source of inspiration, education, and collaboration for the owners of fast-growing businesses, from startups to mid-market companies. Real Business provides readers with high profile interviews, news, insight and industry benchmark reports, as well as a growing stable of events tailored to SME growth.

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