Why do brands ask for customer feedback months down the line
Rant & Rave chairman Nigel Shanahan made some big changes in 2017, driven by a desire to revolutionise customer feedback to improve brand engagement.
Tag: Customer Feedback
What businesses can learn from Twitter and Facebook’s responses to user feedback
Twitter and Facebook have both announced recent changes – Twitter to its policy in dealing with online abuse, and Facebook to its NewsFeed. Unpicking why these changes have been made shows where businesses should be focusing their attention when looking to make improvements.