Why Is Customer Service Important In A Business?
In the age of competitive marketplaces, great customer service has risen to being one of the most important aspects of …
Tag: Customer Experience
How To Thank Customers For Supporting Your Small Business
A simple “thank you” note to customers is an effective way to show how much you appreciate and want to …
Customer experience in the age of the goldfish attention span
We’re constantly being told that customer attention spans are getting shorter, thanks to technology. But is this a myth”
David vs. Goliath: How SMEs can create a competitive edge with customer experience
By Ryan Lester
Large businesses in the UK make up just 0.1% of the overall business landscape but equate to 48% of turnover illustrating their market dominance and the challenge at hand for smaller businesses to face. So, in a world of Amazon, Sainsbury’s and John Lewis, is there room for SMEs anymore The answer is yes, and SMEs can use their more personable qualites to drive sales through a quality customer care experience.
Customer experience: The key to beating online giants
By Stephen Ball
Is there a way to compete with online retail giants” According to Stephen Ball, most certainly if you invest your all in customer service.
Are consumers suffering from event shopping fatigue
By Roz Thomas
Are consumers suffering from event shopping fatigue Dare’s Roz Thomas believes so. Here’s why sales aren’t always the solution.
Could hiring in-store expertise be the key to saving the high street?
By Staff writer
Amidst a backdrop of high street closures, physical stores must offer a customer experience that cannot be replicated online.
How the chief experience officer is transforming business
By Staff writer
The growth of this role in today’s corporate hierarchy is not surprising. According to The Economist Intelligence Unit, 59% of …
How to have an impactful conversation with consumers
By Staff writer
These days, consumers arrive from an array of digital channels, but, more often than not, there is a moment when human interaction is necessary especially when something goes wrong.
Brand loyalty never died, there’s just a premium on it
By Staff writer
We regularly hear that people aren?t loyal to businesses anymore. Not to airlines, bank accounts and least of all to supermarkets. The facts, however, point to a very different story.