Stop blaming COVID-19 for poor customer service
As many organisations hide behind COVID-19 for poor customer service, Abbie Heslop shows how to buck the trend using artificial intelligence.
Tag: COVID-19
The psychology of long-term remote working: Productivity vs. Inclusivity
Business psychologist Pearn Kandola’s Stuart Duff explains the ups and downs of remote working in the long term. Here’s what you need to know.
Third time lucky” Chancellor Rishi Sunak announces October’s third economic support package
By Staff writer
Three new support measures announced as Chancellor vows to “go further”. The three new measures are designed to help workers and businesses through the winter months and second wave of coronavirus.
Son’s tragic death led to business turnaround for North Wales CCTV pioneer
A CCTV company recording 20 years in business used lockdown to reinvent itself and focus on national growth. Here, Adrian Standerwick, director of Active CCTV shares his story of rising against adversity.
Almost half of Brits would RESIGN if their company forced them to return to the office
New research reveals returning to work may be fraught with more challenges than small business owners may expect as employee expectations shift.
The coronavirus comeback: Online tools are the secret weapon for small businesses, says Google director
Difficult situations usually challenge us to think differently and channel our creativity, says Google’s Kim Spalding. Here’s how online tools can help.
Economic recovery may be bleak if work from home policies continue
Pimlico Plumbers boss Charlie Mullins explains why working from home impacts productivity and our economic recovery. What’s the solution?
Shutdown shocks local economies: UK businesses respond to Chancellor’s local lockdown and JSS extension plans
Chancellor Rishi Sunak announced the extension of its Job Support Scheme and new economic measures to support businesses in local lockdown. UK business owners and legal experts respond.
How a tech firm is making travel safer during COVID-19
The team at Barcelona based tech firm, Iomob have used their period of self-isolation to build an app that ensures safer travel during COVID-19.
Fairness revealed as top employee concern as companies decide who comes back to the office
As the employers grapple with decisions around how to bring people back to the office, fairness around office rota decisions and implementation is a top employee concern.