Dealing with online complaints protect your digital reputation
It’s natural for a business owner to feel defensive if someone attacks them through online complaints but it’s important to protect an online reputation if you want to scale up.
Tag: Complaints
The form your grievance and disciplinary procedures should take
Staff complaints can make for awkward situations, but having grievance and disciplinary procedures in place will help you quickly establish the facts and take action.
The telecoms industry saw the second most complaints in 2016
In Ombudsman Services” fourth Consumer Action Monitor, it came to light that the telecoms industry had the second most complaints in 2016 only beaten by the retail sector.
In the eye of the beholder: Six complained-about adverts experts don’t agree are offensive
Criticism is not always a sign you’ve done something wrong, especially when it comes to the world of marketing it all comes down to perspective. The ASA claimed most complained-about adverts were often not the ones that needed banning. But it doesn’t hurt to know what could land you in hot water.